Terms and Conditions

General terms and conditions

This site is owned and operated by Well Lab Limited, company registration 12028363 registered address 97 Alderley Road, Wilmslow, England, SK9 1PT. If you have any queries, comments or complaints about these terms and conditions please contact us at 01625 685

Our contract with you

Before any order is accepted and any goods can be dispatched to you, they must be paid for in full. At this point a legally binding contract is entered into by both parties.

Acknowledgement of your order

We will need to be provided with your email address in order to confirm your order. As soon as your order has been processed, you will receive confirmation via email.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Well Lab Ltd and may not be copied, modified or reposted for any reason.

Accuracy of content

We take great care to ensure that all content and pricing information we provide is accurate and up to date, and that all products are correctly listed.

Damage to your computer

We are committed to ensuring that the information we provide is accurate and secure and that our website is free from viruses or bugs. However, we are unable to guarantee that using this website or those linked to it will not damage your computer, and we will not be liable for any loss or damage to your equipment except in the case of negligence on our part.

Availability of orders

All orders are subject to acceptance and availability, and in the event that any goods you order are out of stock we will notify you via email or telephone (if provided) so you can choose to cancel your order or wait for the items to come back in stock.

Ordering errors

If you make any errors during your ordering process you will have the opportunity to correct them. If you have any questions or problems with this, please feel free to contact us via email.


All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Payment terms

When you place your order payment will be taken from your credit or debit card, or any alternative payment method provided via our site. If you do not provide us with the correct information on placing your order, we accept no liability for delayed deliveries.

Delivery information

Delivery charges vary according to the type of goods ordered and the delivery methods you choose. Goods will be delivered to the delivery address you specify in your order – we take no responsibility for incorrect delivery information provided by you.  If you are unable to receive your items when they arrive, we take no responsibility for loss of or damage.

Risk and ownership

As soon as the delivery has taken place and you take receipt of the items, they are owned by you and you are responsible for their safekeeping.

Cancellation rights

If you want to cancel your order, please notify us via email. Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods without having to give us a reason. If the goods you receive have been opened, damaged or used, this will invalidate your right to cancel your order.

Cancellation by us

We reserve the right not to process your order if:

We have insufficient stock

We do not deliver to your area

The goods were listed incorrectly

In the event that we have to cancel your order, your account will be re-credited within 14 days.

Non receipt of goods

If you do not receive goods ordered by you within 30 days of your order date, we will provide you with a full refund. We are not responsible for losses that are beyond our reasonable control and are only liable for losses that have occurred due to our breach of these terms and conditions. In addition, we do not accept liability for any losses related to any business of yours including (but not limited to): lost data, lost profits, lost revenues or business interruption.


Unless otherwise outlined in these terms and conditions, all notices from you to us must be in writing, via email or at our contact address.

Changes to these conditions

We reserve the right to change these terms and conditions at any time, so we advise you to check them periodically.


You acknowledge and agree to be bound by the terms of our privacy policy.

Subscription products

  • Purchase a monthly subscription at the checkout to get 10% off your chosen
  • product for the first 3 months.
  • Choose to add either free delivery (5 days) or fast delivery (1-3 days) £3.99 to your subscription.
  • Minimum subscription term is 3 months. After 3 months customers can cancel their subscription. Or continue subscription at the standard product price.
  • Payment will be taken from your account every 30 days.